Start with work, not with AI
The strongest AI agent opportunities usually have a clear job to do. Look for work that involves repeated questions, information retrieval, structured decisions or actions across known systems.
Good first use cases
Customer support triage, internal knowledge assistance, lead qualification and document intake are useful starting points because the boundaries and success measures can be made explicit.
Guardrails matter
A production agent needs permissions, approved knowledge sources, escalation rules and monitoring. A convincing demo is not the same thing as an operational service.
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